Delivery

 

From The Source offers in-store pick up, curbside drop off and white glove delivery options.

 

LOCAL DELIVERY FEES WITHIN THE 5 NYC BOROUGHS:

Local White Glove Delivery - $195 ( $25 per floor if in a walk-up building.) 

Curbside Drop Off - $85

Warehouse Pick up - Free

 

DELIVERY FEES OUTSIDE THE 5 NYC BOROUGHS:

White Glove Delivery - Outside NYC 5 boros, $100 + $4.5/mile. Min charge $225 ( $25 per floor if in a walk-up building.) 

warehouse address: 58-25 52nd Avenue, Woodside, NY 11377. 

 

DELIVERY DETAILS:
  • 3 - 4 week ETA on FTSNY orders.
  • 6 - 8 week ETA on FTSNY modification orders.
  • Within 10 - 12 business days the client will hear from cs@ftsny.com to schedule a delivery day and time via email.
  • UPS Ground Tracking information will be sent within 10-12 business days.
  • Freight orders take 12 - 14 business days.
  • Any rush order request will require a rush fee and the order must be management approved confirming that the rush lead time can be met.
  • Pickups will take 5 - 7 business days.
  • Special orders will take 16 - 18 week ETA.

 

For more information or questions regarding delivery, shipping or pick up status updates, please contact cs@ftsny.com.

 

Our furnishings are carefully inspected before leaving our warehouse. We request that you do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacturing, FTSNY requests that this be communicated at the time of delivery. Please contact Customer Service at cs@ftsny.com. We also ask that the driver be notified, so that you may avoid future re-delivery charges for service or exchange. For a full description of walk-up fees and returns please reference our store policy.

We want you to enjoy living with your new purchase! Please measure carefully before ordering to ensure that your furnishings will fit in any elevators, stairs and passageways at the delivery location. In the event that an item does not fit and is returned to the store, the customer remains responsible for delivery charges incurred.

To receive an international shipping quote, please contact us at Cs@ftsny.com.

  

LOCAL DELIVERY THROUGH ONLINE PURCHASE

Most items can be delivered locally in the New York metropolitan area without a custom quote. The price depends on your distance (radius in miles) from the warehouse located in Queens, but it covers Manhattan, Brooklyn, Queens, Bronx, and some parts of New Jersey. There are 4 "Areas" in the local delivery zone. Online Prices DO NOT include walk ups, additional cost will apply. 

 

Here you may find our Shipping + Delivery Terms. 

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